WageWorks at 10375 North Baldev Court in Mequon, Wisconsin

Customer Reviews about WageWorks

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  They flag everything so save your receipts. Customer service is outsourced very annoying. Irritating to not be able to talk to anyone in the US. Their website is easy to use I will say that. You can repay online and or easily attach receipts for verification.
  July 30, 2017

  by Kim B
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  I don't normally write online reviews but after another stupid experience with customer service, it prompted me to write this. I was laid off in April and my COBRA benefits started on May 1st. When I called in April to get a new HSA card, the rep made no mention that I couldn't use the card once my COBRA benefits kicked in. I found that out when I had to call back today to find out why the card wasn't working when my son tried using it. Had I known that in April I wouldn't have bothered getting another card and it was a waste of time even sending it! The rep (Ernesta) then told me the account had been closed because I was on COBRA and offered to connect me to someone there. When I inquired about the balance I have, she again said I would need to talk to someone there. After holding, we got on the line with Ms. Nancy who confirmed my benefits which included still having access to my HSA funds and said I would have to submit paper claims. She then confirmed this with Ernesta from WageWorks who was still on the line. Seriously! It didn't dawn on her to just tell me that instead of transferring me to COBRA!! They definitely fail at giving out critical info which then creates frustration on the part of the customer. My experience doesn't even rate one star but I had to click at least one to post this review. I so hope I don't have to call them again.
  July 25, 2017

  by STACEY FLORES

Opening hours Closed now

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About WageWorks in Mequon